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Topic Outline:
Innovation is an important aspect of
business. Through this, businesses are able to employ systems that could
improve both quality and speed of work output. With the rise of
information systems and technology, business organizations are installing
computer units, purchasing programs and designing information systems that
will facilitate various work operations. However, due to certain factors,
employees appear to still use conventional or manual work systems.
Considering the investment allocated for these innovations as well as the
benefit these systems could provide, it is then important to identify the
specific reasons for these employees to under utilize these innovations.
Problem to Solve:
In a particular company, the bulk of
operations are mainly concentrated on document management. Thus, in order
to facilitate this important activity, the company opted to have computer
programs that will manage the printing and sorting of these important
documents. Despite the availability of the necessary software and
hardware, computer operators still work on shifts in order to perform
these activities. The main IT problem in this case scenario is then the
under utilization of the computer and information systems installed for
the employees to use.
Theory:
Based on personal theory, innovations,
specifically those that fall under the IT field, generally help in
increasing the productivity of a business organization. Through IT
innovation, companies are able to create work output that is unique and of
quality. Businesses are able to maintain product or output standards
through these technological innovations. Speed in production is also an
important benefit of innovation, which cannot be matched by regular
manpower. Higher level of work accuracy is also achieved through
innovation. Moreover, as IT innovation mainly uses machines and programs,
the companies’ labor expenses are also reduced significantly. The under
utilization of the documentary systems in the company must then be solved
so as to help the company obtain these important benefits.
Research Question:
In order to solve the identified problem,
this dissertation will then focus on the question: Why do the company
personnel under utilize their document management systems despite its
known benefits?
Expected Form of Answer and its Strategic
IT Value: Based on the research question, the expected answers for this
dissertation will likely be the reasons behind the under utilization of
the company’s document management systems. The answers would possibly be
the problems of the employees in using the system or the lack of training
they had for its proper usage. By means of obtaining these answers, the
company will be able to address these utilization problems. This will also
make the company realize the importance of proper education and sufficient
training of the employees who will operate or use these systems. The
strategic IT value of these research answers is then the optimization of
the company’s document management systems as well as acquisition of
benefits through innovation.
Basic Activity for Generating Data:
In order to gather data that will
answer the research question, the interview method will be used. Through
the conduction of the interviews, the perspectives of various involved
parties, including the employees, management and software developers, will
be obtained. This will also assist in gathering specific information and
views that will support the raised research question.
List of Primary Data Items:
The answer to the research question will
mainly be supported by primary data. The items that will serve as primary
data source will include the insights of the employees regarding the
available document management systems in the company, the views of the
management and the evaluation of the program developers.
Research Method:
In order to gather the necessary primary data, the case study method of
research will be used. This method focuses on the investigation of an
existing phenomenon or situation in a particular area. As this research
will focus on the identification of the reasons behind a specific
company’s innovation problem, this method will be appropriate. A random
sampling technique will be used to gather the respondents of the study,
which will be composed mainly of the company’s managers, employees and IT
staff. The interview will then serve as the research instrument for data
gathering. |
